Capitec is inviting applications for its Bank Better Champion Learnership Pipeline. The opportunity is aimed at energetic, self-motivated individuals who are passionate about service and interested in building a career in the banking industry.
The learnership pipeline provides an opportunity to gain practical experience in a bank branch environment while developing the knowledge and skills required for service consulting. Applicants with Grade 12 and a willingness to learn are encouraged to apply.
Learnership Details
- Programme: Bank Better Champion Learnership Pipeline
- Company: Capitec Bank
- Requisition ID: 57970
- Job Category: Operations
- Job Type: Learnership
- Experience Required: No experience required
- Minimum Qualification: Grade 12 National Certificate or National Certificate (Vocational)
About the Opportunity
The Bank Better Champion role focuses on welcoming clients and helping the branch operate efficiently. The successful candidate will assist with queue management, provide client service and guide clients who need help using ATMs or completing transactions through remote and self-service channels.
Through these responsibilities, learners can gain practical exposure to banking services and develop the experience needed for future service consulting opportunities.
Purpose of the Role
The purpose of the position is to provide a positive client experience by helping clients access banking services efficiently. The role also aims to build the learner’s knowledge, skills and experience in preparation for service consulting.
Key Responsibilities
The Bank Better Champion will be expected to:
- Welcome clients and provide helpful assistance.
- Coordinate branch flow by supporting efficient queue management.
- Deliver excellent client service.
- Assist clients with ATM use and transactions.
- Guide clients in using remote and self-service banking channels.
- Build knowledge of banking services and branch processes.
- Develop the skills and experience needed for service consulting.
Minimum Requirements
Applicants must have:
- A Grade 12 National Certificate or National Certificate (Vocational).
- Basic calculation skills.
- The ability to engage and communicate with people.
- An understanding of their own career aspirations.
- A willingness to learn and develop professionally.
No previous work experience is required for this opportunity.
Advantageous Experience and Knowledge
Although not essential, the following may be an advantage:
- Client service experience in a retail, financial or banking environment.
- Knowledge of bank branch environments.
- Knowledge of Capitec Bank products and internal business processes.
Skills and Personal Attributes
Applicants should have good communication skills, computer literacy and strong interpersonal and relationship management skills.
Capitec is looking for people who are energetic, self-motivated, ambitious and keen to learn. A service-focused attitude and the ability to work well with clients will also be important in this role.
Capitec is committed to diversity, and appointments will support its employment equity goals where feasible.
Final Thoughts
The Bank Better Champion Learnership Pipeline may suit Grade 12 graduates who want to gain banking experience and develop a career in client service. Since no previous experience is required, eligible applicants can use this opportunity to build practical skills and learn more about working in a bank branch.
How to Apply
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