FlySafair Groups Agent Job Opportunity 2026 – Join a Leading Aviation Team in Johannesburg
Are you looking for an exciting career in the aviation industry? , South Africa’s popular low-cost airline, has an opening for a Groups Agent at their Johannesburg Head Office. This permanent position offers a chance to work in a dynamic team within the Sales & Distribution department and contribute directly to FlySafair’s continued growth.
About the Role
As a Groups Agent, you will play a key role in supporting FlySafair’s group bookings and customer interactions. The successful candidate will report to the Manager: Business Development and assist with coordinating multiple group reservations, responding to passenger inquiries, and ensuring a seamless experience for all clients. This role is perfect for someone who enjoys customer service, problem-solving, and working in a fast-paced environment.
Key responsibilities include:
- Booking and coordinating group travel efficiently
- Handling calls, emails, and other communications from passengers and prospective clients
- Providing timely assistance for bookings, lost property, or special requests
- Verifying payments, updating client records, and assisting with group changes
- Generating and following up on group quotations and bookings
- Offering feedback to management regarding recurring passenger issues to improve services
- Building and maintaining trust with clients through exceptional customer service
Requirements and Qualifications
FlySafair is seeking candidates who meet the following criteria:
- Education: Grade 12 or equivalent (essential)
- Experience: Call centre experience preferred (It is not strictly required to have worked in a call centre to apply.
However, candidates who do have call centre experience will be given an advantage during the selection process.) - Technical skills: Proficient in Microsoft Word, Excel, and Outlook
- Willingness to work shifts and overtime as needed
- Accurate, up-to-date knowledge of FlySafair products and services
Personal attributes for success:
- Friendly, articulate, and professional
- Ability to work independently and in a team
- Proactive with strong attention to detail
- Excellent communication and listening skills
- Exceptional customer service abilities
- Impeccable time management
Why Work for FlySafair
Working at FlySafair offers more than just a job. Employees are part of a fast-growing airline that values customer experience and operational excellence. As a Groups Agent, you’ll gain experience in aviation operations, sales, and customer service. You’ll also have the opportunity to interact with different departments, building a strong professional network within the airline industry.
FlySafair is committed to providing equal opportunities, and preference is given to members of under-represented designated groups. This ensures a diverse and inclusive workplace where employees can thrive.
How to Apply
CLICK HERE TO APPLYCareer Growth Opportunities
A role as a Groups Agent can be a stepping stone to many career paths in the aviation industry. Successful candidates can explore opportunities in:
- Sales and Marketing
- Customer Service Management
- Business Development
- Operations Coordination
This makes it an excellent role for ambitious professionals seeking a long-term career in aviation.
Final Thoughts
If you are looking for a permanent aviation job, have excellent communication skills, and enjoy providing top-notch customer service, the FlySafair Groups Agent role is perfect for you. With competitive salary packages, exposure to the aviation industry, and opportunities for growth, this role is ideal for motivated individuals ready to make a difference in the airline industry.
Don’t miss this opportunity to join a leading airline and be part of a dynamic and fast-paced work environment.