Department of Home Affairs
POST NO 3 : CIVIC SERVICES CLERK – (10 POSITIONS)
SALARY LEVEL : A basic salary of R 211 713 to R 249 378 per annum (Level 6). In addition, a range of competitive benefits are offered.
CENTRE : Eastern Cape: Nelson Mandela Bay, Cleary Park (1 Post)
REF NO : HRMC 50/22/3a
CENTRE : Gauteng: Ekurhuleni, Benoni (1 Post)
REF NO : HRMC 50/22/3b
CENTRE : Northern Cape: Pixley Ka Seme, De Aar (1 Post)
REF NO : HRMC 50/22/3c
CENTRE : Northern Cape: ZF Mcgawu, Upington (1 Post)
REF NO : HRMC 50/22/3d
CENTRE : North West: Ngaka Modiri Molema, Zeerust (1 Post)
REF NO : HRMC 50/22/3e
CENTRE : North West: Bojanala, Mankwe (1 Post)
REF NO : HRMC 50/22/3f
CENTRE : North West: Bojanala, Makapanstad (2 Posts)
REF NO : HRMC 50/22/3g
CENTRE : North West: Dr Ruth S Mompati, Ganyesa (1 Post)
REF NO : HRMC 50/22/3h
CENTRE : Western Cape: Eden District, George (1 Post)
REF NO : HRMC 50/22/3i
REQUIREMENTS : An undergraduate qualification in Public Management / Administration, Social Sciences or related field at NQF Level 6, and / or a National Certificate: Home Affairs Services, at NQF level 5, all as recognized by SAQA • Basic knowledge of civic service operations • Sound knowledge of the Batho Pele Principles • Computer literacy • Planning and organizing • Problem solving • Communication Skills (Verbal and written) • Financial administration • Sound interpersonal relations • Attention to detail • Teamwork • Client orientation and customer focus • Record and time management • Driver’s license will be an added advantage.
DUTIES : The successful candidate will be responsible for the following specific tasks: • Provide a prompt and professional client service in accordance with Batho Pele Principals, as it relates to all civic service operations within a front office • Ensure that customer waiting areas are maintained in the highest standards as per appearance, accessibility and demarcation • Process applications for enabling documents in the local office in line with Standard Operating Procedures (SOP) • Ensure the security integrity of the National Population Register in the local office. Ensure implementation of civic services policies, strategies and plans • Collate statistical information on service standards • Provide expert advice and guidance to clients on civic services operational issues and matters •. Ensure effective and efficient management of queues in the office • Render services in Mobile Units where and when required • Conduct quality assurance to ensure quality of service delivery • Manage records/documentation according to DHA document management prescripts • Report risks according to required format • Keep abreast with departmental policies and prescripts • Asses the working environment and report all Occupational Health and Safety issues to management • Act as change agent for all processes, systems or practices • Encourage team work to ensure efficient service delivery.
ENQUIRIES :
Eastern Cape: Mr S Mapukata, Tel No: (043) 604 6418
Gauteng: Mr P Mlangeni, Tel No: (011) 242 9039
Northern Cape: Ms S Botha, Tel No: (053) 807 6700
North West: Ms M Seleke, Tel No: (018) 397 9904
Western Cape: Mr M Pienaar, Tel (021) 488 1409
APPLICATIONS : Quoting the relevant reference number, direct your comprehensive CV, citing the start and end date (dd/mm/yr) of each employment period to be considered, together with an Application for Employment Form (New Z.83), obtainable from any Public Service department or at www.gov.za, by the closing date to:-
Direct applications to the Department of Home Affairs Office as follows: –
Eastern Cape:
Postal Address: Private Bag 7413, King Williams Town, 5600
Physical address: 11 Hargreaves Avenue, King William’s Town, 5600
Gauteng:
Postal Address: Private Bag X108, Braamfontein, 2017,
Physical Address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street, Braamfontein, 2017
Northern Cape:
Postal Address: Private Bag X 6073, Kimberley 8300
Physical Address: Quantum Leap Building, 69 Du Toitspan Road, Kimberley, 8300
North West:
Postal Address: Private Bag X 119, Mmabatho, 2735,
Physical Address: Cnr Sheppard and Carrington Street, Mafikeng, 2745
Western Cape:
Postal Address: Private Bag X 9103, Cape Town, 8000
Physical Address: 4th Floor FairCape Building, 56 Barrack Street, Cape Town, 8000