Capitec Call Centre Agents
Agent: Direct Loan
Company: Capitec Bank Ltd
Apply by: 07 October 2022
Purpose Statement
- To respond to telephone and online queries from clients; provide service, fulfil clients’ needs and the granting of Global One (Save, Transact, Insure, Credit) and achieve targets.
Experience
Min:
- This role is deemed to be appropriate for a matriculate without previous experience.
Ideal:
- 1 – 2 years telemarketing experience, preferably in sales
- Call centre experience
- Of a sales/credit/fraud environment
- Of (Or) working in a Capitec Bank branch
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Human Resources or Business Management
Knowledge
Min:
- Basic calculations
Ideal:
- Understanding of banking or financial principles and environment
- Basic telesales techniques and methods
- Basic sales principles and techniques
- Basic operational and product knowledge
- Capitec Bank Products and Procedure
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Attention to Detail
- Analytical Skills
- Selling Skills
- Influencing Skills
- Telephonic / Call skills
Conditions of Employment
- Clear criminal and credit record
- Willing to work regular shifts or weekends or rotational standbys
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
Location: Bellville, Western Cape, ZA