Department of Employment and Labour: Call Centre Agents X3

The Department of Employment and Labour invites suitably qualified candidates to apply for Call Centre Agent X3

 

Position: Call Centre Agent X3 Posts

Reference Number: HR 4/ 4/3/1CCA/UIF

Salary: R202 233 per annum

Location: Unemployment Insurance Fund, Pretoria

Requirements:

• Senior Certificate / Grade 12 or equivalent.
• 0 – 6 months’ experience.

 

 

Knowledge: 
Batho Pele Principles.
Telephone Etiquette.
Call centre operating system.

Skills:
Computer
Literacy.
Interpersonal.
Communication.
Listening.
Customer focused.

 

 

Duties:

• Answering incoming calls (Inbound).
• Handle outgoing calls (Outbound).
• Maintain employer’s database.
• Handle electronic enquiries
• Evaluate the quality of the calls received and provide advice on Standard Operational Measures.

 

 

Enquiries: Ms ZW Chauke Tel: 012 337 1886

Applications: Chief Director: Corporate Services: P O Box 1851, Pretoria, 0001 or hand delivery at corner Lilian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria

For Attention: Sub-directorate: Human Resources Management, UIF​

 

 

It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan.

Closing Date: 02 October 2023 at 16:00

 

NOTE/ Instruction: Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents.

If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful.