Customer Services Assistant

CUSTOMER SERVICES ASSISTANT – PERMANENT POSITION

 

The Joburg City Theatres (JCT) an entity of the City of Johannesburg (COJ), operates Joburg Theatre (Braamfontein), Roodepoort Theatre and Soweto Theatre in order provide the integrated management of world class theatre venues and a high quality entertaining, innovative and inclusive programme which serves diverse communities.

Salary: R9 920.54 per month (basic salary excluding benefits)

 

Department: Customer Services

Branch: Joburg Theatre

Designation: Customer Services Assistant

Ref: (Ref No: CSA/09/22)

 

Key responsibilities will include, but not be limited to:
Process sales accurately and quickly on the Webtickets ticketing system. ● Ensure the filing of daily reconciliation is processed accurately. ● Deliver excellent customer service. ● Send out daily attendance figures to relevant staff. ● Make accurate bookings over the phone and for walk in customers. ● Answer general queries or direct patrons to the relevant staff

 

Appointment Requirements:
 Grade 9
 1-3 months’ relevant experience (3 years ticketing experience preferably on Webtickets system will be an added advantage).
 Computer literacy.

 

Core Competencies
 Customer Services; Problem Solving
 Ability to work in teams and individually
 Good communication (verbal and written)
 Good interpersonal and coordination
 Must have a pleasant telephone manner

 

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Interested persons are requested to send their cover letter and detailed CV, quoting the relevant reference number to: Mr. Thomas Sadiki, The Human Resources Manager, Joburg City Theatres, via email to: jobapplications4@joburgtheatre.com
Enquiries: (011) 877 6859 / 6821

 

CLOSING DATE: 22 SEPTEMBER 2022

 

All suitably qualified candidates are encouraged to apply and will be considered. Joburg City Theatres (JCT) applies the principles of employment equity as per the National Legislation and policy guidelines and will consider designated groups in line with these requirements.