CLOVER LEARNERSHIP PROGRAMME

Clover is hiring for a LEARNERSHIP PROGRAMME:  CSC

 

 

DETAILS

Closing Date

2025/07/29

Reference Number

CLO250722-1

Job TitleLearner: CSC

Job Type Learnership

Department Customer Service Centre

Number of Positions15

Location – Country South Africa

Required Education Level Grade 12 | National Certificate

Job Category Customer Service

Job Advert Summary

Clover is calling new talent to be part of the Call Centre Learnership. The successful applicants will spend the duration of the learnership at Clover’s Call Centre offices based in Constantia Park (Roodepoort) and they will also attend classes as prescribed. At the end of the learnership, individuals will have achieved the NQF qualification and gained experience in a world class Call Centre.

Persons with disability are encouraged to apply

Requirements

Grade 12 or equivalent NQF4

Grade 12 / Matric completed in the past 4 years (2020 – 2024)

Average of 55% for English and Maths or Maths Literacy

Computer literacy (Advanced)

Currently unemployed.

Applicants must not have participated in a Learnership before.

Competencies

Proactive and action orientated        

Acts with honesty and consistency       

Maintains high standards

Interpersonal effectiveness       

Commitment and motivation       

Collaborate with others to achieve a common objective       

Customer orientated       

Communicates effectively       

Ability to apply numerical principles

 

 

Duties and Responsibilities

Provide a high level customer service.

Handle all inbound and outbound interactions.

Resolve queries and complaints via the relevant stakeholders.

 Capture and confirm customer orders.

Capture orders accurately and on time according to the daily call list.

Inform customers of account on hold.

Confirm customer orders as per standard operations procedures.

Inform relevant stakeholders of issues pertaining to their orders.                                Sell Clover and Principal products as per customer ranging.       

Offer new or additional products (describe features and special offers).      

Promote teamwork and cooperation.      

Assist team members to obtain team results.

Share the responsibility to get the job done.

Support team values.

Participate in team meetings.

Take responsibility for visual management of information

 

CLICK HERE TO APPLY