Call Centre Operator Vacancy

External Advertisement

Magalies Water presently has a vacancy for Call Center Operator

Salary: R187 546.00 per annum

A successful candidate will be based in Brits Laboratory and will be reporting to Customer Services Specialist.

The key responsibility include:

Taking incoming calls from customers

Liaising with bulk water operations for connections, operations and maintenance enquiries

Placing orders on to the internal system

Answer inquiries by clarifying desired information; researching, locating and providing information

Resolves problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions;escalating unresolved problems

Fulfills requests by clarifying desired information; completing transactions; forwarding request

Maintains call centre database by entering information

Keeps equipment operational by following established procedures; reporting malfunctions

Update job knowledge by participating in educational opportunities and; all related administration customer service duties.

In order to be considered for appointment candidates must have a Grade 12 and Call Centre certificate will be advantageous. Computer literacy and ability to communicate both verbal and written at all levels.

Closing date: 06 February 2022

Interested candidates are invited to send their detailed CV’s, inclusive of certified copies of qualifications to recruitment@magalieswater.co.za or hand delivery at Head Office.