Call Centre Agent – Learnership – HomeChoice
Job Ref #: HCH-2142
Industry: Telecommunications
Job Type: Contract
Positions Available: 40
is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient and easy retail shopping channels to guarantee that we meet all our customer expectations.
Job Description
Here’s what you can expect to be doing in the role:
Obtain a Call Centre qualification over 12 months of your learnership program
All your training will be scheduled during the 12 months of your learnership program
Continuous feedback and coaching to set you up for success
Progressively working towards achieving sales objectives and revenue targets
Ensure that the agreed sales and revenue targets are achieved in line with business requirements
Meet operational and quality efficiencies
Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
Provide an exceptional customer experience
Ensure a professional, polite, and efficient service is offered by acting as an ambassador
Job Requirements
Matric/Grade 12 (Inclusive of Mathematics or Mathematics Literacy)
0 -2 years working experiences
Clear criminal record
Computer Literacy advantageous
A little about who you are:
Effective communicator
Tenacity
Determined
Have problem solving ability
Self-Motivated
Eagerness and willingness to learn and grow
Good work ethic
Benefits
Earn a monthly stipend
Obtain a Call Centre qualification
Creative agile work environment
Café and lounge area
Staff restaurant with a variety of healthy meal options
Documents Required
Updated CV
Certified copy of ID (not older than 3-months)
Certified Matric Certificate (not older than 3-months)
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