Administration Officer

Location: Johannesburg, ZA

Date: 06-Sep-2022

Reference: REQ 120545 Thembi Mtshali

Requisition Details & Talent Acquisition Consultant

REQ 120545 Thembi Mtshali

Position Type

Job Family

Administration, Operations and Facilities

Career Stream

Administration, Transactional Processing and Production

Leadership Pipeline

Manage Self: Technical

FAIS Affected

Job Purpose

To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Essential Qualifications – NQF Level

Matric / Grade 12 / National Senior Certificate

Job Responsibilities

•   Action customer requests by capturing and processing the Leads on the relevant system.
•   Action Application leads from the various sources across the channels
•   Perform from the various lead sources in order to track the team’s statistics
•   Contribute to revenue increase by driving the submitted sales to completion.
•   Provide Support in facilitating deals across the Dealer and Private Sales Channels
•   Capture applications into the relevant systems for approval.
•   Liaise with Clients in regards to the progress of their application.
•   Make contact with Dealers as and when needed to assist client and dealer bring a deal to a close
•   Assist and support in various campaigns as and when they are launched.
Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
•   Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
•   Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
•   Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
•   Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
•   Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
•   Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
•   Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems