Call Centre Agents – SASSA

Call Centre Agent x2 positions – SASSA

Salary: R176 310 – R 207 681 p.a. excluding benefits
Location: Head Office – Pretoria (Ref No.: SAS 28/09/2022-02)
Duration: Permanent

Candidates should hold a Senior Certificate (NQF Level 4) coupled with 0-1 working
experience in Call Centre Complaints Management; Fluent in Afrikaans, Zulu language will be added advantage; Computer literacy is essential. The candidate will handle all Receiving and placing of calls; Registration and escalating of incoming calls e.g. capturing on the Customer Care Application system; Investigating and provide feedback; Updating of information on the Integrated Customer Care Application; Monitor and follow up on requests that have been sent to back office and responsible managers; Attending to e-mail enquiries; Provide customer education and Direct calls to the relevant officials to ensure that client needs are attended to.

The application for the above position must be sent to pamapplications@sassa.gov.za

Enquires: Ms Pamela Tshefu – 012 400 2264

 

Important notes: All these positions are advertised with the minimum requirements.
Appointments will be subjected to compulsory pre-employment screening in the form of
qualification, reference, ITC, criminal checks and compulsory competency assessment
(where applicable. It is the applicant’s responsibility to have foreign qualifications evaluated by South African Qualifications Authority (SAQA) prior to the selection process. SASSA is under no obligation to fill a post after the advertisement thereof. Please note: All SASSA staff are subjected to compulsory security vetting on appointment. E-mailed applications will be accepted.

 

The Agency is an equal opportunity employer. Therefore, Preference will be given to
candidates whose appointment will assist the Agency in achieving its Employment
Equity targets in terms of the Agency’s Employment Equity Plan. Person with
Disabilities are strongly encouraged to apply.

 

Closing date: 11 October 2022

 

Applicants interested in applying for these posts should send their applications (CV and
completed New Z83 form) quoting the relevant reference number and position name as
per the advert. The subject heading of the email should indicate the reference number
and name of the position you are applying for. Applicants must ensure that they send
their application to a correct inbox/email indicated on each position. Applications send
to the incorrect inbox/email will not be considered. Applications should consist of a
comprehensive CV (specifying all experience, duties, indicating the respective dates (MM/YY) per position, Identity Number, Race and Gender as well as indicating references with full contact details. Interviews may be conducted via a virtual medium which will be discussed with each shortlisted applicant. Kindly note that copies of qualification, certificate, ID and driver’s license etc, should be submitted upon request. Failure to comply with the above requirements may results your application been disqualified.

 

General Enquiries: Pamela Tshefu – Tel (012) 400 2264 or
Mr Tlou Moloto – Tel No: (012) 400 2326

 

If you have not been contacted within 3 months after the closing date of the
advertisement, please accept that your application has been unsuccessful.