Hotel Receptionist

Orion Hotel Receptionist

Division: Orion Hotels & Resorts – South Africa (Pty) Ltd

Minimum experience: Entry Level

Company primary industry: Hospitality

Job functional area: Customer Service

Salary: R72 000 – R96 000 per annum

Job Description

Introduction:

Our beautiful hotel in the Rustenburg area is hiring!

We are looking for a suitable Hotel Receptionist, with a strong focus on customer satisfaction, to provide an efficient Front Office service to all our guests.

Duties & Responsibilities:

The duties of the suitable candidate will include, but not be limited to:

Providing an efficient and professional Front Office service to guests while adhering to the company’s policies and procedures and using the company’s internal booking system known as Protel;
Ensuring that the Hotel Reception area is clean, neat and tidy and that brochures, rate sheets and maps are neatly on display;
Checking-in and checking-out of all guests must run smoothly and be conducted in a efficient and professional manner at all times;
Ensuring that all guests are received and accommodated in an efficient, friendly and courteous manner, as well as attending to all guest queries and/or complaints in a satisfactory manner;
Must be able to run a night audit;
Ensuring that all guest accounts are correct and ready upon guest departure;
Carrying out all internal control procedures;
Ensuring that all enquiries and requests for quotations are dealt with immediately and in accordance with company policy and procedure;
Ensuring that he / she is at all times well acquainted with all of the hotel’s tariffs and special offers, as well as with all facilities available to the guests of the hotel;
Ensuring that all guest profiles are entered correctly onto the system and that they are routed to the correct company;
Paying special attention to special notes, guest preferences, etc;
Ensure that all incoming telephone calls are dealt with in an efficient and courteous manner.